My Hero crashed, I came to make a call and the phone would come out of standby. I first thought that I must have accidentally switched it off but it wouldn’t power on. So then I thought the battery must be flat so I plugged in the charger but the phone wouldn’t even charge. Starting to worry that the phone was dead and would have to be sent back, I resorted to removing the battery. Fortunately this resolved the problem but left me a little worried that this could happen again.